At Penmatrix, we value your trust. This Privacy Policy explains how we collect, use, protect, and manage the information you share with us. Our goal is to provide clear guidance on how your data is handled so that you can use our website and services with confidence.
When you interact with Penmatrix.com, we may collect information in the following ways:
a. Personal Information
· Name, email address, phone number, and billing details when you request or purchase services.
· Information you include when contacting us through forms, emails, or direct messages.
b. Account Information
· Username, password, and profile details when you create or update an account.
· Preferences or settings you choose within your account.
c. Service-Related Content
· Text, manuscripts, drafts, or files you provide for writing, editing, translation, or educational content services.
· Feedback, comments, or revision requests related to your projects.
d. Technical Data
· IP address, browser type, operating system, device model, and access times.
· Cookies and similar technologies that record browsing patterns, preferences, and site usage statistics.
We use your information responsibly to serve you better. Specifically, we may use it for:
· Delivering Services: Writing, editing, translation, ghostwriting, and guidebook services.
· Project Communication: Sending updates on drafts, revisions, deadlines, and feedback requests.
· Transaction Processing: Managing billing, payment confirmations, and invoicing.
· Improving User Experience: Analyzing how visitors use our site to improve navigation, readability, and content relevance.
· Legal Compliance: Meeting regulatory requirements under Bangladeshi law or responding to lawful requests.
· Security Purposes: Protecting against fraud, unauthorized access, and misuse of our services.
Your information stays private. We do not sell, rent, or trade personal data to third parties. Sharing takes place only in limited circumstances:
Payment Processing: With secure payment gateways to complete your transactions.
Service Providers: With trusted partners who assist in website hosting, data storage, or technical support, under strict confidentiality agreements.
Legal Obligations: When disclosure is required by law, court orders, or government regulations.
Consent-Based Sharing: Only when you explicitly approve collaboration involving third-party platforms or tools.
We take steps to keep your information safe. These include:
· Using secure servers and SSL encryption for sensitive transactions.
· Limiting access to personal information to authorized individuals only.
· Monitoring our systems for potential vulnerabilities.
While we work to maintain a high level of protection, no method of online storage or transmission is completely risk-free. We continuously improve our practices to minimize risks.
Penmatrix.com uses cookies to provide a smoother browsing experience. Cookies help us:
· Recognize returning visitors.
· Store your preferences.
· Track site performance and improve services.
You can disable cookies in your browser settings, but some features of the website may not work properly without them.
We keep personal information for as long as necessary to deliver services and comply with regulations. Retention periods include:
· Service Files: Project-related documents stored securely for up to three years after completion unless deletion is requested.
· Account Information: Kept until you delete or request closure of your account.
· Financial Records: Maintained as required by Bangladeshi tax and financial laws.
Once the retention period ends, we securely delete or anonymize your data.
You control your personal information. You may:
· Request access to the data we hold about you.
· Ask for corrections if your details are incomplete or inaccurate.
· Request deletion of your information, subject to legal or contractual obligations.
· Withdraw consent to receive newsletters or promotional emails at any time.
We will respond to valid requests within a reasonable time frame.
Our website may contain links to external sites for resources, references, or payment services. These sites have their own privacy practices. We recommend reviewing their policies before sharing any information.
Penmatrix does not knowingly collect personal data directly from children. Services such as educational guidebook writing are intended for parents, educators, and institutions. If a child provides personal data without parental consent, we will delete it upon request.
We may update this Privacy Policy from time to time. The latest version will always appear on this page with the updated date at the top. Continued use of the site after updates means you accept the revised terms.
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us by email: